First of all you will want an estimate for the work to be done. This will mean spending some time talking about your project. We can discuss matters face to face, by phone, by Instant Message, or by e-mail: whatever suits you best. This will result in an initial appreciation of your project: we will both need to agree on this.
If your project is not complicated, then this document can be used as the specifications. If your project is more sophisticated, then detailed specifications may need to be drawn up, in this case, the initial document serves as a letter of intent.
This initial stage will allow us to present you with an estimate. This first approach also serves as a means of getting to know each other; if we are to be working together for some time, then you want to be reassured about our competences, our seriousness and our reactivity.
This initial phase is, naturally, not billed.
According to the complexity of your project, you will also need to have a detailed calendar and to know when you will be required to approve the different stages; you will need to know the dates when you will need to make assets and resources ready to be delivered to us; you will also need to approve payments dates as work progresses.
Once a project — however big or small — is finished, it is a good idea to step back and to review all that happened. This allows both of us to evaluate the project and build strategies for the future.
Confidentiality
We treat your work with the utmost confidence. You may have to tell us about plans and strategy: we are forbidden from providing this information to anyone else. You may have to provide us with network access and passwords: we will protect these as if they were our own. We do not talk about work in progress without permission from our clients; but you will understand that once a project is made public, we may present that work and indicate our precise role in the project.
Finally, we will not work on projects where there is a possible conflict of interest. In the event that a client, or even ourselves, is working on something similar, we will either seek permission to discuss the issue, or politely refuse the project.